cv99ap Privacy Policy

1  About Us

cv99ap (referred to as "we", "our", or "the platform") operates an online casino and sports betting platform for users in Bangladesh. We place the highest priority on our users' privacy and are committed to protecting your information.

This privacy policy applies to the cv99ap website (https://cv99ap.cam) and all services offered through it. If you are under 18 years of age or have not reached our required minimum age of 21, you are requested not to use this platform.

2  Policy Changes

cv99ap reserves the right to change or update this privacy policy at any time. If any significant changes are made, we will post a notice on the website. If you continue to use the platform after a policy change, you are considered to have consented to the new policy. We therefore recommend reviewing this page regularly.

Personal Information We Collect

When you register on cv99ap or use our services, we may collect the following types of information:

• Full name, date of birth, and nationality
• Valid mobile number and email address
• National ID card or passport details (for identity verification)
• Financial information — bKash, Nagad, Rocket, Upay number, or bank account details
• Transaction history — details of deposits and withdrawals
• Gaming activity records and history

Automatically Collected Information

When you visit our site, certain information is collected automatically:

• IP address and device identification information
• Browser type, operating system, and screen resolution
• Cookies and session data
• Duration of site visits, pages viewed, and navigation patterns
• Referral source (where you came from before visiting our site)

Information Received from Third Parties

As part of the identity verification and KYC process, we may collect identity verification information through approved third-party service providers. This process is conducted in accordance with international standards and is essential for fraud prevention and compliance with anti-money laundering regulations.

3  How We Use Your Information

cv99ap uses the information collected only for the following purposes:

• Account Management: To create, verify, and maintain your account.
• Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.
• Customer Support: To resolve your issues and answer your questions.
• Fraud Prevention: To detect and prevent unauthorized access, money laundering, and other illegal activities.
• Platform Improvement: To improve the quality of our services and enhance the user experience.
• Legal Compliance: To comply with applicable laws and regulations.
• Responsible Gaming: To identify problematic gambling habits and provide necessary support.

Marketing Communications

We will not send you marketing or promotional messages without your prior consent. If you have previously given consent, you may withdraw it at any time by contacting our customer support or by using the unsubscribe option in any message.

4  Sharing Information with Third Parties

cv99ap does not sell or rent your personal information. However, information may be shared with third parties in the following circumstances:

• Service Providers: Our partner companies for payment processing, identity verification, and technology services, who operate under strict confidentiality agreements.
• Legal Obligations: When required to disclose information by court order, regulatory authority directive, or applicable law.
• Fraud Prevention: When cooperation with relevant authorities is required to investigate illegal activities.
• Business Transfers: In the event of a company merger, acquisition, or asset sale, where the new owner will be bound by the obligations of this policy.

Except for the above exceptions, your information will not be provided to any third party without your explicit written consent.

International Data Transfers

Our servers or processing facilities may be located outside Bangladesh. In the case of such data transfers, we ensure that the receiving organization maintains appropriate security measures and follows international privacy standards.

5  What Cookies Are and How We Use Them

Cookies are small text files stored on your browser or device. cv99ap uses cookies for the following purposes:

• Essential Cookies: Required to maintain login sessions, ensure security, and operate the basic functionality of the platform.
• Performance Cookies: Collect anonymous statistics to analyze and improve site performance.
• Functional Cookies: To remember language preferences and other settings.

You can control cookies through your browser settings. However, disabling certain essential cookies may limit the functionality of the platform.

Technical Security

cv99ap has implemented industry-standard technical measures to protect your information:

• SSL Encryption — all data transfers are handled through encrypted channels.
• Data Encryption — stored sensitive information is kept in encrypted form.
• Firewall and intrusion detection systems.
• Regular security audits and vulnerability assessments.
• Two-Factor Authentication support.

Administrative Security

In addition to technical measures, we maintain strict controls at the administrative level:

• Access to sensitive information is limited to authorized personnel only.
• Mandatory privacy training and agreements for all staff.
• Data access logs and monitoring.
• Strict internal data management policies.

While we strive to ensure the highest level of security, no method on the internet is completely impenetrable. In the event of a security breach, we will notify you as soon as possible in accordance with applicable law.

7  How Long We Keep Your Information

cv99ap retains your information only for as long as necessary. The retention period for different types of information is as follows:

• Account Information: For as long as the account is active and for as long as required to meet legal obligations after it is closed.
• Financial Transaction Records: Retained for a minimum of five years after account closure (as required by law).
• KYC Documents: For as long as necessary to meet legal and regulatory requirements.
• Gaming History: For as long as required for responsible gaming monitoring and dispute resolution.
• Cookie Data: For the period defined by the type of cookie concerned.

Once the retention requirement has ended, information is securely deleted or anonymized.

8  User Rights Regarding Your Information

As a cv99ap user, you have the following rights regarding your own information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (except for information required to meet legal obligations).
• Right to Object to Processing: The right to object to the processing of your information for specific purposes.
• Data Portability: The right to receive a copy of your information in a structured format where applicable.
• Opt Out of Marketing: The right to stop marketing communications at any time.

To exercise these rights, use the contact details provided below. We will endeavor to respond to your request within a reasonable time.

Account Closure Request

If you wish to close your cv99ap account, please contact our customer support. Even after account closure, information required to meet legal and regulatory obligations will be retained for the specified period. Any unresolved transactions, disputes, or outstanding balances must be settled before the account can be closed.

9  Age Verification and Protection

cv99ap strictly provides services only to individuals aged 21 or above. We do not knowingly collect or process the information of any minor.

• Age verification is mandatory at the time of registration.
• Additional identity verification is required in suspicious cases.
• If any minor's information has been collected, it will be deleted immediately and the associated account will be closed.

If you believe a minor is using our platform, please inform our customer support.

10  Use of Information for Your Wellbeing

cv99ap analyzes your gaming history and behavior to promote responsible gaming. Information collected through this process will never be used for third-party marketing.

To learn more about our responsible gaming policy, please read our Responsible Gaming page.